Operations Lead at OTTO Work Force

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Staff

Salary Competitive salary

Categories Operations

Sector Office

Employment type Fixed-term

Work schedule Full time

Accepted languages English

Experience required

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The Operations Lead is responsible for their portfolio of On-Site clients, both at client and employee level. This means that they are responsible for the staff members assigned to these clients, as well as for building and maintaining sustainable relationships with the clients.

The Operations Lead is responsible for the daily operations and for managing the operational results within their client portfolio. They ensure that agreements regarding planning, staffing, quality, employees and client satisfaction are achieved.

The Operations Lead reports to the Head of Operations and manages On-Site teams and TL Flex / Job Coaches at client locations.

Activities

Managing On-Site teams at client locations;
Conducting performance and appraisal interviews with staff members;
Maintaining daily operational contact with clients and participating in operational meetings;
Maintaining client relationships, both formally and informally;
Conducting operational client meetings and providing attendance and input for QBRs;
Ensuring the optimal deployment of (flex) employees within the portfolio through performance and appraisal interviews and performance agreements;
Monitoring margins, deployment and operational objectives, including the implementation of the absenteeism policy and transport planning;
Taking ownership of all actions and improvement measures required to achieve the client’s bonus-malus objectives;
Ensuring a correct reporting structure and managing based on management information;
Pool management, forecasting, change management and advising clients on pool size;
Implementing and embedding improvements in processes and working methods.

Responsibilities

Achieving operational agreements and client KPIs;
Ensuring optimal daily and weekly planning of flex employees;
Managing and coaching staff members;
Monitoring deployment, absenteeism, age mix and costs;
Ensuring that the team complies with all internal processes, including FVG, LKG, ET schemes and flex employee assessments;
Building and maintaining sustainable client relationships;
Identifying operational risks and opportunities for improvement;
Maintaining daily client contact;
Providing input for forecasting and budgeting.

Authorities

Making operational decisions within agreed frameworks;
Managing and supporting employees within On-Site teams;
Making improvement proposals to the Head of Operations.
Job and Education Requirements
Higher professional education (HBO) level of working and thinking;
Driving licence B;
Demonstrable experience in an operational management position;
Knowledge of workforce planning and pool management;
Good communication skills in English; knowledge of Dutch is an advantage;
Experience with planning systems such as Quintiq is an advantage.

Job-Related Competencies

Leadership and coaching skills;
Planning and organisational skills;
Results-oriented;
Problem-solving skills;
Client-oriented;
Client-oriented communication.
Generic Competencies
Collaboration;
Sense of responsibility;
Flexibility;
Ability to work under pressure.

KPIs

The Operations Lead is responsible for achieving the agreed KPIs in the areas of planning, staffing, quality, cost control and client satisfaction.

Benefits OTTO Work Force

Founded in 2000, OTTO Work Force is Europe’s leading international employment partner. Each year, we help thousands of people start work in the Netherlands and Poland. We offer safe housing, fair pay, and personal support. With an international team, we connect talent with top employers in logistics, manufacturing, food, and technology.

Trusted international company with 25+ years experience

International team with 30+ nationalities

Premium company laptop and phone

Company car in selected roles

Flexible hybrid work in selected roles

Performance-based bonuses

Sports benefits and exclusive discounts

Our recruitment process

step 1

Submit your application

Share your details so we can get to know you

Our recruitment process

step 2

Intake with your recruiter

A friendly conversation about your skills, experience, and goals

Our recruitment process

step 3

First interview

An online or in person meeting with your staff recruiter

Our recruitment process

step 4

Second interview

An in-person meeting with the department manager and team member

Our recruitment process

step 5

Work shadowing day

Spend time at the workplace to experience the environment and daily tasks

Our recruitment process

step 6

Assessment

Showcase your strengths through a tailored evaluation

Our recruitment process

step 7

Final interview

Meet with a Director and an HR representative for the last step.

Our recruitment process

step 8

Receive your job offer

A clear and exciting offer for you to review

Our recruitment process

step 9

Sign your contract

Finalize your agreement and get ready to start!

Our recruitment process

step 10

Onboarding preparation

We’ll set up your system access, prepare your welcome package, and plan your first day.

Employer information

OTTO Work Force

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OTTO Benefits

Strong foundation. Long-term stability

Build your future with stable, long-term employment in a trusted international company with 25 year track record

OTTO Benefits

Tools you need. Ready to work

Get everything you need to succeed. Company laptop, phone, and full IT support. Company car in selected roles.

OTTO Benefits

Team spirit. Meet-ups and events

Connect with colleagues through team-building activities, social events, and celebrations for life’s big moments.

OTTO Benefits

Learn and grow. Training included

Develop your skills with internal courses and language training opportunities.

OTTO Benefits

Global team. Diverse culture

Work alongside 30+ nationalities across multiple countries and experience a truly international workplace.

OTTO Benefits

Extra perks. Stay active and enjoy

Benefit from sport allowances, cafeteria perks, and health insurance discounts.

What colleagues say

I came to the Netherlands with only a backpack and hope. Beginning as a flex employee, I became an ICT Business Consultant within three months. At OTT...

Cristian Junior ICT Business Consultant
I am very satisfied with my experience at OTTO. There are great opportunities for growth and plenty of room for personal development. I also feel genu...

Santi Team Leader Marketing
I’ve been part of OTTO for eight years now, and it’s really been quite a journey. I started in a basic position, worked my way up to transport planner...

Jakub Mobility manager