Head of Belgium at OTTO Work Force

The Head of Belgium is responsible for the commercial development, operational performance, and further market expansion of OTTO within Belgium. From a strategic, commercial, and financial perspective, the role focuses on revenue growth, margin development, customer satisfaction, and business continuity.

The Head of Belgium reports to the Operations Director and works closely with Operations, Facility, International Recruitment, and Commerce within OTTO. The position combines responsibility for business development, customer relationship management, and operational leadership to achieve sustainable growth of OTTO's activities in Belgium.

Key Tasks

• Define and execute the commercial and operational strategy for Belgium, including the A1 route.
• Identify, develop, and realize new business opportunities.
• Responsible for acquisition, negotiations, and contract agreements with new clients.
• Build and maintain a sustainable customer portfolio within the Belgian market.
• Monitor and adjust commercial and operational performance based on revenue, margin, and quality targets.
  Initiate, coordinate, and evaluate implementations for new clients.
• Plan and organize strategic customer meetings and business reviews.
• Monitor market developments, regulations, and commercial opportunities within Belgium.
• Safeguard OTTO's values, quality standards, compliance, and service continuity.
• Lead and manage operational teams.

Responsibilities

• Responsible for commercial growth and market development within Belgium.
• Achieve revenue, margin, and growth targets.
• Strategic account management and development of long-term customer relationships.
• Develop and implement market and account plans.
• Ensure quality, customer satisfaction, and operational excellence.
• Identify and manage commercial and operational risks.
• Ensure compliance with Belgian laws and regulations.
• Strengthen OTTO's market position in Belgium through the A1 route.

Authority

• Make commercial and operational decisions within established frameworks.
• Analyze the market, visit prospects, and build a relevant professional network.
• Negotiate contracts and commercial agreements.
• Prepare business proposals and business cases for management.
• Initiate improvements in commercial and operational processes.
• Represent OTTO towards customers, prospects, and external stakeholders.

Job Requirements

• Bachelor's or Master's degree level (HBO/WO) or equivalent.
• Experience in a commercial, operational, or business development management position.
• Proven track record of successfully developing business in the Belgian market.
• Extensive knowledge of the Belgian market, legislation, regulations, and business culture.
• Experience in business acquisition, account management, and strategic stakeholder management.
• Strong financial and analytical skills.
• Excellent communication skills in Dutch and English.
• Knowledge of French is considered an advantage.

Role-Related Competencies

• Entrepreneurial mindset.
• Strong commercial drive.
• Ability to work independently and take initiative.
• Relationship management and networking skills.
• Strategic and results-oriented thinking.
• Strong analytical and financial insight.
• Decisiveness and execution power.
• Organizational awareness.
• Operational effectiveness and hands-on mentality.
• Generic Competencies
• Customer focus.
• Sense of responsibility.
• Teamwork and collaboration.
• Ability to perform under pressure.

What Do We Offer?

Despite the significant growth we have achieved over recent years, we remain a family-owned company. Our informal and multicultural working environment creates a pleasant and personal atmosphere. Together with driven and enthusiastic colleagues, we strive for the best possible results.

In return for your commitment and achievements, we offer a competitive salary and an attractive benefits package, including:

• Participation in the OTTO Development Program, including leadership and communication training, language courses, emergency response (BHV), onboarding programs, and more.
• An attractive bonus scheme.
• Discounted fitness memberships at over 3,600 locations across the Netherlands through Bedrijfsfitness Nederland.
• The OTTO Café, organized every four weeks to celebrate achievements and connect with colleagues.
• A festive annual Christmas dinner.
• International team-building weekends to strengthen collaboration and celebrate our international culture. Previous destinations have included Istanbul and Barcelona.
• A strong focus on enjoyment at work, because success should be combined with fun.